Case Study

Emergency Boiler Hire Ensures Uninterrupted Operations at Leading Private Hospital

Overview

Client: The second-largest provider of private healthcare in the United Kingdom, operating a network of 38 private hospitals, 10 clinics, and the London Fertility Centre.

Industry: Healthcare / Medical

Project Overview: Emergency Boiler Hire

In November 2024, a leading private hospital in Leeds encountered a critical heating emergency when a gas leak necessitated the immediate shutdown of its two main boilers. This posed a significant threat to patient care, hospital operations, and scheduled procedures, requiring an urgent and reliable solution to restore heating. Thanks to a Business Continuity Plan (BCP) conducted by Newsome Ltd two months earlier, the hospital was equipped with a pre-emptive strategy that allowed for a rapid response, ensuring no disruption to services or loss of revenue.

Newsome’s Solution

Newsome’s team received a call on Sunday, November 8th, alerting them to the situation. With the insights gained from the BCP, the Rental Sales Engineer had detailed knowledge of the site’s requirements and infrastructure. This enabled the immediate organisation of out-of-hours delivery and installation of two temporary boilers—a 600 kW and a 300-kW unit—without the need for a site survey. The equipment was delivered to the hospital on Sunday afternoon and installed overnight, prioritising the 600-kW boiler to ensure the main building remained operational. By Monday morning, the heating system was fully functional, with no patient procedures or appointments cancelled.

The success of the project hinged on meticulous planning and seamless execution. Newsome’s technicians demonstrated exceptional professionalism and efficiency, ensuring the installation progressed smoothly despite the urgency of the situation. The immediate focus on the main building’s heating needs safeguarded critical healthcare services, while the second boiler provided redundancy and additional capacity for the hospital. Throughout the process, communication played a vital role in ensuring confidence and transparency. Newsome maintained regular contact with the hospital team, providing updates on the progress of the delivery and installation. This proactive approach allowed hospital staff to coordinate their operations effectively, minimising any disruption during the emergency work.

Swift and Professional Response

The hospital management team praised Newsome’s swift and professional response. They highlighted the value of the pre-existing BCP, which had ensured the team was fully prepared for the emergency. The ability to report an issue on a Sunday and have the required equipment delivered and operational before any downtime occurred was described as critical to maintaining the hospital’s operations. Additionally, the technicians’ expertise and efficiency in prioritising the main building’s heating needs were recognised as pivotal in preventing disruption to patient care.

The Operations Director at the Leeds site expressed particular gratitude, commending the professionalism, communication, and commitment displayed by Newsome. The seamless response ensured that the hospital remained fully functional, with no cancellations of patient appointments or procedures, and no loss of revenue. This project is a testament to the importance of effective planning combined with a swift and tailored response. Newsome’s ability to deliver a reliable solution during a high-stakes emergency highlights their expertise in providing rental heating solutions. The foresight of conducting a Business Continuity Plan proved invaluable, ensuring the hospital was prepared for such scenarios and enabling Newsome to act without delay.

By prioritising the client’s needs and maintaining the highest standards of service, Newsome successfully delivered a solution that protected patient care and hospital operations. Their expertise and commitment make them a trusted partner for rental heating solutions in the most critical situations.

For more information about Newsome’s services or to discuss how we can support your Business Continuity Planning, contact Newsome today