Case Study
National Planned Preventative Maintenance Contract for Premium UK Health Club Chain
Overview
Client: Premium health club operator
Industry: Leisure and fitness
Project Overview: Planned Preventative Maintenance (PPM) for chillers, with additional boiler and air conditioning servicing
In January, Newsome was appointed to deliver a national Planned Preventative Maintenance (PPM) programme for the complete chiller portfolio of a premium UK health club chain operating 43 locations nationwide. Founded in 1999, the client operates high-specification leisure facilities where temperature control, system reliability and energy efficiency are critical to member experience and day-to-day operations.
The scope of the agreement also includes support for boiler and air conditioning servicing across a defined cluster of additional sites, providing the client with a consolidated, engineering-led service partner across multiple HVAC disciplines.
This appointment represents a significant expansion of Newsome’s role with the client and reflects confidence in our technical capability, service delivery and national coverage.
The Challenge
Health club environments place sustained and variable demand on cooling and heating systems. Chillers support a wide range of applications, including air conditioning for workout spaces, studios and communal areas, as well as indirect support for plant rooms serving pools, spas and ancillary facilities. Any loss of cooling can quickly impact member comfort, operational continuity and brand reputation.
The client required a maintenance partner capable of delivering consistent service standards across all UK locations, while also supporting energy efficiency, compliance and asset longevity. The challenge was not only technical but also logistical, requiring robust planning, reporting and coordination across a geographically dispersed estate.
Prior to the national appointment, the client operated with multiple incumbent suppliers. To reduce risk, they elected to trial Newsome on a reduced number of clubs and assets, allowing our performance to be assessed against existing providers before making a wider commitment.
The Trial Phase and Evaluation
Over a twelve-month evaluation period, Newsome provided PPM and reactive support on a selected subset of chiller assets across several health club locations. This phase allowed the client to directly compare service quality, response times, technical depth and reporting standards.
During this period, Newsome focused on delivering consistent engineering standards, detailed condition reporting and proactive recommendations aimed at improving reliability and reducing unplanned downtime. Particular emphasis was placed on identifying early-stage issues, improving system efficiency and supporting compliance with relevant regulations.
The trial also demonstrated Newsome’s ability to integrate seamlessly with the client’s internal facilities and engineering teams, providing clear communication, structured maintenance planning and transparent performance data.
The Solution
Following the successful evaluation period, Newsome was selected as the preferred supplier for national chiller maintenance across all 43 UK locations.
The agreed PPM programme is structured to provide asset-specific maintenance schedules aligned with manufacturer recommendations, system criticality and usage patterns. Each chiller receives routine inspections, performance checks and preventative servicing designed to maintain efficiency and reduce the likelihood of in-season failures.
In addition to chiller maintenance, Newsome also provides servicing support for boilers and air conditioning systems across a cluster of sites, enabling the client to benefit from a coordinated approach to HVAC maintenance.
National delivery is supported by Newsome’s in-house engineering teams, regional coverage and centralised service coordination, ensuring consistent service standards regardless of location.
Technical Scope of Works
The PPM programme covers full mechanical and electrical inspection of chiller systems, including refrigerant circuit health, compressor performance, heat exchanger condition, control system functionality and safety devices. Operational parameters are monitored and recorded to identify trends that may indicate declining performance or emerging faults.
Where required, Newsome provides recommendations for corrective works, efficiency improvements or lifecycle planning, supporting informed decision-making around capital investment and asset replacement.
Boiler and air conditioning servicing is delivered in line with current legislation and best practice, ensuring systems remain safe, compliant and operationally efficient.
Outcome and Benefits
The transition to a single national maintenance provider has delivered greater consistency across the client’s estate, improved visibility of asset condition and a more proactive approach to system management.
By consolidating chiller maintenance under Newsome, the client benefits from reduced supplier complexity, improved response coordination and a clearer understanding of performance and risk across their portfolio. Early identification of issues has reduced unplanned downtime and supported a more predictable maintenance strategy.
The additional support for boilers and air conditioning systems further strengthens resilience across critical plant, supporting uninterrupted operation of health club facilities and a positive experience for members.
Conclusion
This national PPM appointment highlights Newsome’s ability to deliver technically robust, scalable maintenance solutions for complex, multi-site estates. By demonstrating performance during a structured evaluation period, Newsome earned the confidence of the client and secured long-term responsibility for a critical portfolio of assets.
The project reinforces Newsome’s position as a trusted partner for nationwide HVAC maintenance, combining engineering expertise, responsive service delivery and clear reporting to support reliability, efficiency and long-term asset performance across demanding operational environments.