Case Study
Three-Year PPM Contract Extension for Air Conditioning Services at Global Confectionery Manufacturing Site
Overview
Client: Global food and facilities management provider supporting a major confectionery manufacturer
Industry: Food manufacturing and facilities management
Project Overview: Newsome has secured a three-year PPM contract extension for air conditioning services at a major confectionery manufacturing site in York, delivered in partnership with a global facilities management provider. The agreement reflects five years of consistent performance and provides long-term stability, improved planning, and reduced operational risk across a complex food manufacturing environment.
Newsome has secured a three-year extension to its Planned Preventative Maintenance (PPM) contract for air conditioning services at a major confectionery manufacturing facility in York via a world-renowned FM provider. The contract is delivered in partnership with a global leader in food and facilities management, which provides essential services across sectors including corporate, healthcare, education, government and defence.
While Newsome has supported the site’s air conditioning systems for the past five years on a rolling annual basis, this is the first time the contract has been awarded for a multi-year term. The extension reflects the client’s confidence in Newsome’s technical capability, service consistency and ability to maintain critical cooling infrastructure within a demanding manufacturing environment.
The Challenge
The confectionery manufacturing site operates a wide range of air conditioning systems supporting production areas, technical spaces, offices and welfare facilities. Reliable performance is essential to maintain process stability, protect product quality and ensure a safe and comfortable working environment.
From a facilities management perspective, the challenge was to secure a maintenance partner capable of delivering consistently high service standards, maintaining compliance and reducing risk across a complex site. The client also required clear reporting, proactive fault identification and the confidence that systems would remain operational throughout periods of peak production.
Historically, maintenance contracts at the site had been limited to single-year terms, reflecting a cautious approach to supplier performance and risk management.
The Solution
Over the past five years, Newsome has delivered structured PPM services across all air conditioning systems on site, focusing on preventative maintenance, early fault detection and system optimisation.
Maintenance activities are aligned with manufacturer recommendations and system usage, ensuring that each asset receives appropriate servicing based on its operational criticality. Newsome’s engineers carry out routine inspections, performance testing and compliance checks, while providing clear, actionable reports to support facilities planning.
Close collaboration with the facilities management provider has been central to the contract’s success. Regular communication, responsive support and consistent service delivery have enabled Newsome to integrate seamlessly into the site’s wider maintenance strategy.
The Contract Extension
Following sustained performance and a proven track record across five years of service delivery, the client awarded Newsome a three-year PPM contract extension. This marks the first time the air conditioning maintenance contract at the site has been secured for longer than a single year.
The extended agreement provides greater continuity for the client, improved long-term planning capability and a reduced administrative burden associated with annual retendering. For Newsome, it represents recognition of technical excellence, reliability and the value of an engineering-led approach to maintenance.
Outcomes and Benefits
The three-year extension delivers clear benefits for all parties involved. The client gains long-term stability and confidence that critical air conditioning systems will continue to be maintained to a high standard. Planned maintenance can be scheduled more effectively, supporting improved asset longevity and reduced risk of unplanned downtime. From an operational perspective, consistent maintenance has contributed to reliable system performance across production and support areas, helping to protect product quality and workplace comfort.
The facilities management provider benefits from a trusted, long-term partner capable of supporting service delivery objectives while maintaining compliance and performance across a complex manufacturing site.
Conclusion
This multi-year contract extension highlights the strength of Newsome’s service delivery and the trust built through consistent performance over time. Securing a three-year PPM agreement for the first time at this site reflects confidence in Newsome’s technical expertise, communication and ability to manage critical HVAC assets within a demanding food manufacturing environment.
The project reinforces Newsome’s position as a reliable maintenance partner for complex, high-value sites, delivering long-term value through proactive engineering, clear reporting and dependable nationwide service support.